❗Connectivity Issues

This section provides troubleshooting tips to help you resolve common connectivity problems with our platform

1. Check your Internet Connection - Make sure your Internet connection is stable. Try restarting your router or connecting to a different network.

2. Clear Browser Caches and Cookies - Clear your browser's cache and cookies as outdated or corrupted data can cause issues. To do this, go to your browser settings and look for an option to clear your cache and cookies.

3. Update your Browser - Ensure that your browser is up-to-date. Outdated browsers may not support all platform features.

4. Check Platform Status - Occasionally, connectivity issues may be due to platform maintenance or outages.

5. Restart your Device - Restarting your computer, phone or tablet can help resolve connectivity issues. Please turn off your device, wait a few seconds, and then turn it back on.

6. Try a different Browser or Device - If problems persist, try accessing the platform from a different browser or device to determine if the issue is specific to your current setup

7. Contact Support - If none of the above steps resolve the connectivity issue, you can contact [e-mail] for assistance.

8. Check your internet connection - Ensure you have a stable and strong internet connection. If you are using a Wi-Fi network, try resetting the router or connecting to a different network.

Following these steps should help resolve most connectivity issues. If you need further assistance, don't hesitate to reach out to our various channels.